{"id":63984,"date":"2013-03-22T14:41:18","date_gmt":"2013-03-22T13:41:18","guid":{"rendered":"https:\/\/badamysie.pl\/faq\/"},"modified":"2026-10-10T22:57:55","modified_gmt":"2026-10-10T20:57:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/badamysie.pl\/en\/faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"<div class=\"row \"><div class=\"wpv-grid grid-1-1  wpv-first-level first unextended\" style=\"padding-top:0px;padding-bottom:0px\" id=\"wpv-column-7940fefc4b44e3c9fef871b7f6e188cd\" >\t\t<div class=\"sep-text single centered\">\r\n\t\t\t\t\t\t\t<span class=\"sep-text-before\"><div class=\"sep-text-line\"><\/div><\/span>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t<h2 class=\"regular-title-wrapper\">\t\t\t\t\tFrequently Asked Questions\t\t\t\t<\/h2>\t\t\t<\/div>\r\n\t\t\t<span class=\"sep-text-after\"><div class=\"sep-text-line\"><\/div><\/span>\r\n\t\t\t\t\t<\/div>\r\n\t<div class=\"wpv-accordion-wrapper wpv-accordion-1\"><ul class=\"wpv-accordion\" data-collapsible=\"false\"><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">How much time do I have to undergo the purchased laboratory test package?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p><span class=\"\">The patient has <\/span><strong><span class=\"\">6 months<\/span><\/strong><span class=\"\"> from the date of purchase to undergo the laboratory tests. The exact validity date of the order is visible at the very bottom of the order confirmation received via email after payment.<\/span><\/p>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">I haven&#8217;t received any emails after paying for the order. Is this normal?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>No, after every purchase, informational emails are sent to the Patient from the email address on the badamysie.pl domain. It often happens that messages are in the SPAM folder or the Notifications folder. Please check your entire mailbox thoroughly. You can also use the search engine available in every email client; just type &#8220;badamysie.pl&#8221; in the search bar \u2013 all messages received from our portal should then appear.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Can I perform tests from a package on different dates?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><div class=\"gmail_default\"><span style=\"color: #444444; font-family: trebuchet ms,sans-serif;\">No, all tests from a package must be performed <strong>on the same day<\/strong> \u2013 individual tests from a package cannot be performed on different dates.<br \/>\n<\/span><\/div>\n<div class=\"gmail_default\"><span style=\"color: #444444; font-family: trebuchet ms,sans-serif;\"><i><u>Tip:<\/u><\/i> To perform selected tests on different dates, you must purchase the individual items separately in other orders (one order can include items that will be performed on the same day).<\/span><\/div>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">How does this portal work?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>1) Select your province and city.<\/p>\n<p>2) Search for a test by name or <strong>use the <a href=\"https:\/pakiety-badan-laboratoryjnych\/\">ready-made packages from the menu<\/a><\/strong> and add to cart.<\/p>\n<p>3) Choose the location where you will use the service and pay online.<\/p>\n<p>4) Service realization:<\/p>\n<ul>\n<li>If you have purchased packages consisting <strong>ONLY of laboratory tests<\/strong> \u2013 you can now go for the tests with the confirmation sent to your email (printed or on your smartphone).<\/li>\n<li>If you have purchased a specialist consultation or other diagnostic tests (ultrasound, X-ray, etc.), we will contact you no later than the next business day to arrange an appointment.<\/li>\n<\/ul>\n<p><strong>Remember \u2013 from the moment of purchase, you have a maximum of 6 months to complete the service.<\/strong><\/p>\n<p>Important information:<\/p>\n<ul>\n<li>During a single transaction, you can only purchase services for one person.<\/li>\n<li>If you wish to receive a VAT invoice for a company \u2013 please fill out the form during purchase. Otherwise, you will receive a personal invoice via email. <\/li>\n<\/ul>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Do I need to make an appointment for laboratory tests?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>We do not schedule appointments for laboratory tests. After purchase, please check the days and hours of your chosen laboratory on our website under the &#8220;<a href=\"https:\/nasze-placowki\/\">Our facilities<\/a>&#8221; tab and go during opening hours, on an empty stomach, with your purchase confirmation.<\/p>\n<p>ATTENTION! If you have chosen a collection point at an ETER-MED facility, we will call you no later than the next business day to schedule your tests for a specific day and time.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Can I pay for tests on-site at the laboratory?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>On-site payment for previously selected packages or individual laboratory tests on Badamysie.pl is not possible at the laboratory. Payment is made exclusively online via Przelewy24.pl or PayPal after placing the order. Only after payment can you go to the laboratory during the opening days and hours available under the &#8220;<a href=\"https:\/nasze-placowki\/\">Our facilities<\/a>&#8221; tab with your purchase confirmation.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Can I buy individual laboratory tests from you, or only test packages?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Of course, you can purchase individual laboratory tests. You can find them under the tab on the dark grey bar &#8220;Laboratory tests&#8221; &#8211;&gt;&#8221;<a href=\"https:\/kategoria-produktu\/laboratorium\/pozostale-badania-laboratoryjne\/\">Other laboratory tests&#8221;<\/a> or use the test search engine located on the main page on the blue bar.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Where can I find the price list for tests?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>The price is visible next to each product available on the portal.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Do tests in Warsaw cost the same as tests in Lublin?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Yes. Our prices do not depend on the city or the facility where the tests are performed.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">How will I receive my laboratory test results?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Most laboratory test results can be collected in original form on the next business day at the facility where they were performed.<\/p>\n<p>Results can also be checked online; at the collection point, you will receive login details for the medical system \u2013 usually, results are available within a few hours on the same day.<\/p>\n<p>The exception is HIV test results \u2013 these can only be collected in person at the facility. Some laboratory test results take longer; this is usually stated in the product description on our portal.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">I bought a cardiologist consultation in \u0141\u00f3d\u017a. I called the selected clinic, but they wouldn&#8217;t schedule me. What should I do?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Badamysie.pl patients can only be scheduled through our portal&#8217;s staff. After a purchased consultation or diagnostic test, WE always call the Patient back on the same day or the next business day.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Who runs the BadamySie.pl portal?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>The BadamySie.pl portal is run by the Polish medical entity BadamySie.pl \u2013 an innovative medical company from Gda\u0144sk.<\/p>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">When I get blood tests, how will I know if the results are good or bad?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>On the results card, you will receive reference values for individual parameters. Based on this, you will quickly see what is within the norm and what is outside it. If the parameters are outside the norm, a doctor should review the results and indicate further diagnostics or apply appropriate treatment. Sometimes, simply changing your diet is enough\u2026   <\/p>\n<p>If you are unsure which specialist doctor should consult you \u2013 call us and tell us why and what tests you had done, and which parameter deviates from the norm. <strong>DO NOT UNDERESTIMATE the fact that results are outside the norm. Sometimes, the success of treatment depends on how quickly it is started! <\/strong><\/p>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">If I purchased a laboratory test package from you today, how long is it valid? Can I go for tests in 2 months?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>If you have purchased a service consisting only of laboratory tests \u2013 WE DO NOT CALL BACK. You can go to the location you selected during the purchase <strong>within 6 months from the date of purchase<\/strong>. <\/p>\n<p>ATTENTION! If you have chosen a collection point at an ETER-MED facility, we will call you no later than the next business day to schedule your tests for a specific day and time. <\/p>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Do you call back after purchase? Or do I need to call to arrange the test date?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>If you purchased a service consisting only of laboratory tests \u2013 WE DO NOT CALL BACK. During the purchase, you selected the location where you want to perform the tests, and you can go there from that moment on. <\/p>\n<p>ATTENTION! If you have chosen a collection point at an ETER-MED facility, we will call you no later than the next business day to schedule your tests for a specific day and time. <\/p>\n<p>If you purchased other services, e.g., an ultrasound, or a sanitary book package (consisting not only of laboratory tests but also, for example, X-rays, medical consultations) \u2013 then we will call you on the next business day to arrange the location and time of the tests.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">It&#8217;s Saturday, 10 AM. You are not working today. But can I buy laboratory tests in your store now and choose a laboratory from the list that is open today, and can I get tested there today?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Even though we are not working today, BadamySie.pl operates 24\/7. After you purchase laboratory tests, the collection point you selected will be automatically informed of your transaction within the next few minutes, and you can go there for tests today. If the laboratory employee does not find our notification in their inbox, please suggest checking the spam folder \ud83d\ude09<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Can I purchase laboratory tests or a cardiac echo package as a gift for someone?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>Purchases in our store are a GIFT HIT for our compatriots living abroad for their parents. During the purchase, simply enter the details of the gifted person (patient).<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">I want to purchase a cardiac echo and a urological consultation in Krakow from you. Is it possible to perform these services on the day of purchase?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>If you have chosen services other than laboratory tests, e.g., ultrasound, cardiac echo, or specialist consultation, we will call you on the <strong>next<\/strong> business day to arrange the location and time of the tests. Usually, a medical consultation or diagnostic service takes up to 7 days. For rare services (urological consultation, infant hip ultrasound), the waiting time for realization can be up to a month. Please note that we do not schedule you with random medical professionals, but with the best and verified doctors.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Is providing the PESEL number obligatory?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>No. However, it greatly streamlines our work and reduces the time you spend at the laboratory\/clinic. We pay great attention to protecting your data; we use website encryption whose authenticity has been verified by an external entity, StartCom Ltd.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Do you share my email address with anyone?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>We do not sell or share your personal data (including email address) with anyone other than the medical facility where you will use the service. We do not intend to send you advertisements via email or SMS. If we contact you, it will only be to arrange a medical service appointment, inquire about your satisfaction with the received service, or send you special limited gifts.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">Can I choose laboratory test packages for two different people during one purchase?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>During a single transaction, you can purchase tests <strong>only for one patient<\/strong>. For another person, you must make a separate purchase. During the purchase, you always provide the details of the person who will undergo the tests.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">I can&#8217;t find cardiology consultations or X-ray tests in Zabrze on your search engine. Why?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>At this moment, we are signing hundreds of cooperation agreements, verifying medical companies, and checking their quality. New health centers will appear every month. If you are particularly interested in a city that is not on our map of facilities \u2013 let us know.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><li class=\"pane-wrapper\" style=\"\">\r\n\t\t\t\t\t<h4 class=\"tab\"><div class=\"inner\">I can&#8217;t find the ESR test in your search engine. There&#8217;s no toxoplasmosis either. Why?<\/div><\/h4>\r\n\t\t\t\t\t<div class=\"pane\"><div class=\"inner\"><p>If you are looking for a test whose name consists of only two characters, add a &#8220;space&#8221;. For &#8220;toxmoplazmoza&#8221;, type &#8220;toksoplazmoza&#8221;. If you want to perform a test that is not among the available products, please inform us.<br \/>\n<div class=\"push\" style='height:30px'><\/div><\/div><\/div>\r\n\t\t\t\t\t<\/li><\/ul><style>.wpv-accordion-1 .tab:not(.has-bg) .inner { background-color: #4eb161; color: #ffffff; }<\/style><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":259,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63984","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/badamysie.pl\/en\/faq\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Badamysie.pl - 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